Florida Service - General Information
Metro New York/Florida Service General Information
NEW CAR SHIPMENT POLICY NOTES:
ANY ITEMS YOU WILL NEED WITHIN A FEW DAYS OF YOUR CAR'S ARRIVAL SHOULD EITHER BE SENT AHEAD OR KEPT IN YOUR POSSESSION.
NO MEDICATION SHOULD EVER BE LEFT IN YOUR CAR!
WE ARE NOT LIABLE FOR DELAYS CAUSED BY CONDITIONS BEYOND OUR CONTROL AND DO NOT GUARANTEE TO ARRIVE OR DEPART FROM A PARTICULAR POINT AT A SPECIFIC TIME. Cars will be loaded onto commercial car carriers under contract to Hampton Jitney.
We require one set of door, ignition and trunk keys for the carrier who will lock them in the car upon delivery; therefore you MUST have an extra set of keys for car pick-up.
Hampton Jitney and the car carriers are insured up to $50,000 per vehicle. Personal property weighing up to 150 pounds may be locked in the trunk of your car. Vehicles with no trunk may use the back cargo area only and no seats may be put down. Personal property is not included in our insurance coverage.
Overloaded cars will be assessed an additional carrying fee at the time of check-in. Any items left in the interior of the car will incur fines starting at $25.
Please read the car shipment contract for additional shipping, insurance and claim information. Neither Hampton Jitney nor the car carriers are responsible for cars once delivered to the agreed destination.
CLAIMS MUST BE CALLED INTO OUR FLORIDA DEPT. WITHIN 24 HOURS OF DELIVERY. ALL CLAIMS ARE SUBJECT TO A $250 DEDUCTIBLE.
CARS MAY ONLY HAVE A QUARTER (1/4) TANK OF GAS OR LESS AT THE TIME OF SHIPPING. A FEE WILL BE CHARGED FOR ADDITIONAL FUEL. Please have your car serviced and checked for leaking fluids before shipment. Alarm systems must be deactivated prior to shipping.
E-ZPasses may operate while your car is on the carrier. Please contact the E-ZPass customer service center to request a No Read Bag and/or wrap it well in heavy-duty aluminum foil.
Advance reservations are necessary to guarantee transport on the date you desire. Waiting lists will be opened for any dates that sell out. Reservations are to be made via phone and we suggest you make your return reservation during your initial booking.
Payment is due in full at time of booking.
CHANGES in reservations can be made only if space is available and a surcharge of $25 PER PERSON is applicable to each change. Changes will be subject to cancellation policies noted as you near the departure date.
Trip confirmations will be mailed out no later than one month before departure date.
REFUNDS AND CANCELLATIONS:
CAR CANCELLATION POLICY:
More than 30 days before departure = $25 per vehicle.
14-30 days before departure = $100 per vehicle.
5-13 days before departure, car cancellation fees will start at $350.
Canceling 4 days or less before departure, and no-shows, will result in NO REFUND.
Notification of cancelled reservations must be made directly to Hampton Jitney's Florida Service Department. Phone messages will not constitute official notification. You must speak with one of our representatives.
Our cancellation policy will be strictly enforced.
Car shipment cancellation and refund policy information is also on the car transport contract that is sent with your booking confirmation. The car inspection and shipment contract contains other important provisions regarding the shipment of your car. Please read your contract carefully before signing. If you would like a copy before booking, please call. Some specialty car models will require a vehicle waiver.