Frequently Asked Questions:

For the comfort and convenience of all passengers, cell phone usage is not permitted on-board, except in case of emergency.


Frequently Asked Questions

Reservations Information: Registration and Login Information: General Travel Information: Ticket Information: Airport Information:



RESERVATIONS INFORMATION:

Is a reservation necessary?
Yes, a reservation is required in order to guarantee you a seat on board the coach. Reservations can be made up to one hour prior to departure.   Make your on-line reservation here.


How far in advance do I need to make a reservation?
Our reservation system allows reservations to be made within three weeks of your travel date.  Trips fill up fast so we urge you to make reservations as early as possible.


If I have a pre-purchased ticket do I automatically have a reservation?
No, you need to make a reservation either on the phone or on our website.


Do I need to have a credit card to hold my reservation?
A credit card is required to hold your reservation for all Hampton Jitney and Ambassador trips.  When making a Prepaid reservation, your card will be charged at the time of booking.  Reservations where a Pay on Board option is offered still require a credit card to hold complete your reservation, however payment will be required by ticket or credit card on board the coach.   Passengers who are not available for boarding at the designated boarding time will be charged full fare.


I live overseas and I am planning my vacation, can I make a reservation online with my international address?
Our computers do not accept international addresses. We suggest that if you are making a reservation that you use the address of the hotel or place you are staying while visiting.


Safety is Important.  What are the Hampton Jitney Advantages?
Hampton Jitney has been awarded the highest safety ratings possible from both the Federal Motor Carrier Safety Administration and the Department of Defense.


Unaccompanied Minors
Unaccompanied minors under the age of seven(7) are not permitted to travel on Hampton Jitney.   Persons traveling with a minor under the age of seven(7) must be at least fifteen(15) years old or older.

All reservations made for unaccompanied minors must be made over the phone with a Hampton Jitney representative by the child's legal parent or guardian.   Online reservations for minors are not allowed.

We require the child's name, and the parent or legal guardians name and contact number as well as the name and contact number of the designated individual meeting the child, as well as informing us if the child is able to exit the coach without someone there to pick them up.

If a child arrives at their destination and the designated individual is not there to meet the child, Hampton Jitney reserves the right to keep the child on board and or bring the child back to our headquarters in Southampton or Calverton, depending of trip origination, unless express permission from the guardian to allow the child off the bus without adult supervision has been given.

We require parents/legal guardians to bring it to our attention at the time of boarding that an unaccompanied minor is traveling so that we can take appropriate measures to ensure his/her safety.   Please inform the person making the reservation that they need to arrive at least fifteen minutes earlier that the scheduled arrival time to pick up the child to ensure the safety of the disembarking child.


Bags
All luggage must be properly tagged with name, address, and contact information.   Hampton Jitney has a $250 maximum lost luggage liability, per party per trip, as long as all bags are tagged properly.   If your bags are lost, you must file a report with the Trip Host or Driver prior to leaving the coach.   Failure to do so excludes Hampton Jitney from liability.  

If you realized you left your bag behind after leaving the coach, please contact our lost and found.   Please provide detailed information regarding the item (i.e. model/serial number, brand, size, color, etc.).   We will make every effort to locate your item and return it to you.   We will contact you via email and phone if it’s located.   If you do not provide an email address you will only be contacted by phone if your item is located.   If we have not located your item within 7 days from the time it was reported, it is not likely that it was turned in.  While we make every effort to locate lost items, Hampton Jitney is not liable for unchecked items left on the coach. File a lost bag report here.


Are Service Animals Allowed?
Service dogs are welcome on board and are free of charge. Please note that we are not required to provide seating for service dogs and that service dogs must be housebroken and under control at all times. ADA regulations define service animals as working dogs, not pets. The work or task a service dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under ADA guidelines. Download an information sheet about service animals, by clicking here.




REGISTRATION & LOG-IN INFORMATION:

How do I reset my password?
When on the log in screen please select forgot password. Enter the email address you used to register. You will recieve an email with a link to change your password. From there you will be prompted to enter a new password.


Can I log in using my Hampton Ambassador username?
Yes, you can log in with the same email address and password that you used to create your account on HamptonAmbassador.com


I recieve an error that says E-Mail address already on file. What do I do?
This could mean that you already have an account with us. The best thing to do is Request a New Password and enter your email address. You will receive an email from Hampton Jitney with a link to reset your password.


How do I manage my account?
Once you are logged in you have the ability to change your account information by clicking on Update Account Information. Once the information has been updated you will receive an email confirmation with the updated information.


Can I use my existing Express Club number to register?
Yes, you can use your express club number to register by selecting Create a New Account and entering your express club number in the shaded box, along with your email address and creating a new password for the account. Please note: Your first and last name must match exactly what we have on file, if it does not match you will not have a successful registration.




GENERAL TRAVEL INFORMATION:

What time should I be at the stop?
Please be at the stop at least 7 minutes before the scheduled departure time.


Can I travel with my Bike or Surfboard?
Yes, however there is a $15 charge for traveling with these items, and they must be stowed under the coach in the luggage bay.


Where does the coach stop?
Hampton Jitney services both the North and South Forks of Long Island.

  • Our South Fork stops are: Southampton, Watermill, Bridgehampton, Sag Harbor, Wainscott, East Hampton, Amagansett, Napeague, and Montauk.
  • Our Westhampton line stops are: Westhampton, Quogue, East Quogue, Hampton Bays
  • Our North Fork stops are: Tanger Outlets, Riverhead, Aquebogue, Jamesport, Laurel, Mattituck, Cutchogue, Peconic, Southold, Greenport, East Marion, Orient Village, Orient Point.
Here are maps and directions to all our stops.


Lost items?
If you realize that you left an important item behind after leaving the coach, please contact our lost and found.   Please provide your trip date, origin and destination, time of travel, and detailed information regarding the item (i.e. model/serial number, brand, size, color, etc.).   We will make every effort to locate your item and return it to you.   We will contact you via email and phone if it’s located.   If you do not provide an email address you will only be contacted by phone if your item is located.   If we have not located your item within 7 days from the time it was reported, it is not likely that it was turned in.   While we make every effort to locate lost items, Hampton Jitney is not liable for unchecked items left on the coach. File a lost and found report here.


How much is it to park overnight at your Southampton and Calverton locations?
The cost to park your car overnight is $5.00 per day at our Southampton location and $1.00 per day in Calverton.

Please note: You cannot park overnight at our Hampton Bays or Manorville locations.


The Hampton Jitney Coach just drove by the stop. What do I do?
Don't be concerned.  We often have multiple coaches on a particular trip.   Your coach will arrive shortly.


Do your coaches offer Internet access?
Yes, all Hampton Jitney coaches offer free Wi-Fi service.  Just set your SSID to "Jitney" or "Ambassador" .   Due to the nature of this service, Internet connection can not be guaranteed.  Sometimes, do to high demand, we rent additional vehicles to accommodate passenger volume and these vehicles may not offer WiFi on board.


Can I travel with my pet?
Yes, as long as your pet is in a D.O.T. approved carrier that you are able to carry onboard with you. Pets must remain in carriers at all times. There is a charge of $10 to travel with your pet. Keep in mind that your pet, in its carrier, will have to travel on your lap if the coach is full.

NOTE: Your pet's carrier must fit under the seat in front of you and must have the following features:
A waterproof bottom - be sure and also get some good pet pads.
Adequate ventilation - at least 2 sides of your carrier should have mesh ventilation.
Security (zippers, not snaps) .
Must enclose your entire pet - your pet's head cannot stick out of the carrier.


More Information:

      General Information

      Rates

      Stops

      Schedules

      Airports




TICKETS:

What does it cost to travel with Hampton Jitney?


What happens if I lose my ticket or Value Pack?
Unfortunately, losing a ticket is like losing cash. We cannot replace lost tickets, if you have misplaced your ticket you will be required to purchase another one.


Do you offer group rates for people traveling?
The best pricing for your large group is through a Value Pack Ticket Book purchase. Value Pack tickets are discounted off the regular fare and offer travel at significantly reduced rates. Or we can also recommend that you contact our Charter office to set up private travel arrangements.   Value Packs are available on-line here.


What is a Value Pack?
A Value Pack is a book of tickets that contain 12 one-way tickets (Ambassador books contain 10 tickets) that provide customers with discounted fares. Hampton Jitney tickets never expire and are fully transferable. You can purchase them online, over the phone, or at our two front desk locations; Southampton and Calverton.   Value Packs are available on-line here.


Do I have to pay for my tickets in advance, and if so where can I purchase them?
Tickets can be purchased on board the coach, at our Southampton and/or Greenport location, as well as on our website. We accept cash and credit cards on board for payment. If you are paying with cash we ask that you use exact change.




AIRPORTS:

Do you have service to JFK or LaGuardia Airport?
Hampton Jitney does provide transportation to the airports via our Airport Connection Stop in Queens. Passengers disembark at Main Street and the Westbound L.I.E. Service Road in Queens. (L.I.E. Exit 23- Westbound). From this point, the airports are a short cab ride away. We suggest calling Luxury Car service at 718-279-4444 to arrange for transportation to the airport.


How do I get from JFK/LaGuardia out to the East End?
You will need to take a cab from the airport to our Airport Connection stop located in Queens. Tell the cab driver to take exit 25 eastbound off LIE; follow the service road until the corner of 190th Street and Expressway service road -(Horace Harding Expressway). Our stop is located in front of Fresh Meadows Cineplex Odeon - a large red brick movie theater. It should be about a 25 min cab ride from JFK and a 15 min cab ride from LaGuardia.


How about connections to Long Island MacArthur Airport?

This connection is available for the special online prepaid rate of $15.00 one-way per person.

  • Eastbound:

    MacArthur Airport connection passengers should take a cab to the southwest corner of Ronkonkoma Avenue and the Eastbound L.I.E. Service Road. (L.I.E. Exit 60 Eastbound).   Scheduled pick-up is one hour and five minutes from 40th St. departure time.   Passengers should call HJ at 631-283-4600 upon arrival at airport to reconfirm pick-up.

  • Westbound:

    Passengers disembark at the northwest corner of Ronkonkoma Avenue and the Westbound L.I.E. Service Road. (L.I.E. Exit 60 Westbound), in front of the Exxon gas station.   From this point, the airport is a short cab ride away.   Passengers must make their own reservation with Village Taxi (631-588-1055) for transportation from the bus stop to the airport.


  Click here for more Airport Information.